Our Quality Policy is based on a Quality Management System that follows the strict requirements as specified by ISO 9001-2000 certification guidelines. This system ensures that each of our products and services is managed, controlled and assured according to the highest global standards.

ISO 9001 is important because of its global orientation. Currently supported by national standards bodies from more than 120 countries, ISO 9001 was the logical choice for IES. We are committed to the certification of our processes which has integrated our quality philosophy into everything we do including:
  • Reliability
  • Quality manuals and procedures
  • Certifications for our suppliers
  • Product change notifications and failure analysis requests
  • Currently only our Gauteng Branch is IS0 9001 certification with other branches to follow.
Our Quality Policy starts and ends with the customer as a focal point:
  • Understanding the customer’s requirements,
  • Designing optimal solutions to meet those requirements, building systems and processes in place to ensure quality at every stage,
  • And achieving our commitments on delivery and service before and after sales.
At IES we take pride in providing superior installations. Constant monitoring of quality and installation procedures are carried out in accordance with stringent industry quality standards and client requirements. All of our contract and specialist sub contractors are trained and well versed in providing quality installations. An extensive record of successfully completed contracts and satisfied clients provides assurance that all services offered by us meet with national as well as international standards.

Professional design studios utilizing the latest CAD technology support Engineering and Management expertise. Highly skilled staff are employed at our state of the art manufacturing facilities, which ensures good quality products and efficient production.

Our Quality policy statement which is endorsed by the Managing Director states:
  • We are a customer focused organization
  • We strive to exceed all stakeholders requirements
  • We strive to continually improve the effectiveness of the Quality Management System
  • We are open to employee and customer suggestions
  • Health and safety regulations are adhered to.
Our Quality Objectives:
  • Reduce Customer Complaints
  • Improve Customer Satisfaction
  • Improve "On Time Delivery"
SABS ISO 9001